サポート

Report a problem

Email apps@beartools.dev with the file format, its length, the browser version, and whether the run was local or Pro. A failing job is far easier to fix with those four facts than without them.

Common answers

• The first run is slow: the speech model downloads once, then runs offline.
• A long file takes a while: it is split into windows and transcribed in order, so time scales with duration.
• Nothing is uploaded on a local run — if you need the faster pass, choose it per file.
• To delete what the extension holds: Settings → Stored data → Delete local data. To stop analytics: Settings → Privacy.
• To cancel Pro, change the card or download an invoice: Settings → Manage subscription.
• Reinstalled the extension, or moved to another computer, and Pro is gone: Settings → "Already have Pro? Sign in", with the email address you paid with. A code arrives by email within a minute.
• No code arriving: check spam, and make sure it is the address Paddle sent your receipt to. Still nothing — email apps@beartools.dev with the order number.
• A refund within 14 days of a payment: email apps@beartools.dev with the order number.